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Frequently Asked Questions
Q: How does an online consultation work?
A: Online Consultations are an advanced concept in health care that utilize the Internet to allow you to choose to consult with our health care professionals. Our customers do not receive a physical exam by a licensed doctor, but instead completes an online questionnaire prepared by medical professionals. Although online consultations will never take the place of traditional face-to-face consultations, they do provide a means for informed and consenting individuals to purchase products that may not require a physical exam. In developing this new Internet medium for the delivery of health care services, we are committed to meeting and exceeding current regulations.
Our licensed U.S. physician will review the information given and issue a prescription which will be forwarded to the pharmacy for dispensing.
All generic medications are obtained from legitimate pharmaceutical wholesalers or the manufacturer, so you can be sure you are receiving the generic version of the same quality product you would receive at your neighborhood drug store.
Q: What Happens Once I Submit My Order?
A: When approved, your order will be processed and shipped to you, generally with 24 hours (weekends may delay processing by 48 hours). Your order will include identifying information and information explaining the usage, dose, and precautionary information for your medication. This information may be also found on our website and you can also contact us in case you have any further questions after you receive your order.
Q: What Are Your Privacy & Security Policies?
A: We are dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient like privilege laws. Our on-line ordering system uses the latest in Secure Encryption Technology. All personal information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud by using a third party billing processor - we have no access to your billing info.
Q: What are your payment options?
A: We accept Visa & Diners worldwide. We also accept Electronic Check Payments (ACH) from the following countries: Germany & Austria. Please be aware that shipping can be delayed for up to 7 days when paying by ACH.
* We currently do not accept MasterCard. Please contact us for possible solutions at or Toll Free (in USA & Can) 1 866 729 4247
Q: What are your shipping rates and policies?
A: Once your order is approved, it will be processed and shipped. Shipping time is between 7-18 business days, depending on your location.
You will receive shipping information by auto mail as well as it appearing in your order information on the website.
You will be required to sign for delivery.
We do not offer overnight shipping at this stage.
Q: Where do you deliver?
A: We deliver orders worldwide. Due to ever changing policies in different States and countries, please contact us directly if you feel that there may be a problem.
Q: What is your cancellation policy?
A: You may cancel your order before it is processed by emailing us immediately at
If, at our discretion, your order is refunded after it has been shipped, you will receive a refund minus the $30 Handling & Shipping fee.
Q: How does an online consultation work?
A: Online Consultations are an advanced concept in health care that utilize the Internet to allow you to choose to consult with our health care professionals. Our customers do not receive a physical exam by a licensed doctor, but instead completes an online questionnaire prepared by medical professionals. Although online consultations will never take the place of traditional face-to-face consultations, they do provide a means for informed and consenting individuals to purchase products that may not require a physical exam. In developing this new Internet medium for the delivery of health care services, we are committed to meeting and exceeding current regulations.
Our licensed U.S. physician will review the information given and issue a prescription which will be forwarded to the pharmacy for dispensing.
All generic medications are obtained from legitimate pharmaceutical wholesalers or the manufacturer, so you can be sure you are receiving the generic version of the same quality product you would receive at your neighborhood drug store.
Q: What Happens Once I Submit My Order?
A: When approved, your order will be processed and shipped to you, generally with 24 hours (weekends may delay processing by 48 hours). Your order will include identifying information and information explaining the usage, dose, and precautionary information for your medication. This information may be also found on our website and you can also contact us in case you have any further questions after you receive your order.
Q: What Are Your Privacy & Security Policies?
A: We are dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient like privilege laws. Our on-line ordering system uses the latest in Secure Encryption Technology. All personal information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud by using a third party billing processor - we have no access to your billing info.
Q: What are your payment options?
A: We accept Visa & Diners worldwide. We also accept Electronic Check Payments (ACH) from the following countries: Germany & Austria. Please be aware that shipping can be delayed for up to 7 days when paying by ACH.
* We currently do not accept MasterCard. Please contact us for possible solutions at or Toll Free (in USA & Can) 1 866 729 4247
Q: What are your shipping rates and policies?
A: Once your order is approved, it will be processed and shipped. Shipping time is between 7-18 business days, depending on your location.
You will receive shipping information by auto mail as well as it appearing in your order information on the website.
You will be required to sign for delivery.
We do not offer overnight shipping at this stage.
Q: Where do you deliver?
A: We deliver orders worldwide. Due to ever changing policies in different States and countries, please contact us directly if you feel that there may be a problem.
Q: What is your cancellation policy?
A: You may cancel your order before it is processed by emailing us immediately at
If, at our discretion, your order is refunded after it has been shipped, you will receive a refund minus the $30 Handling & Shipping fee.
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